One of my duties as the Project Manager is also to answer the phone. I've had a lot of jobs that revolved around providing phone-based customer service, but I find working with web design clients very rewarding.
One aspect I enjoy is listening to the problems of potential clients who are unhappy with their current web design team. It's not so much that I enjoy hearing that they're unhappy as much as I enjoy knowing that we can fix their problems. It's in these conversations that I've discovered what people are looking for in a top notch web design team.
Here are some of the complaints I hear from unhappy web customers:
Hello, Joshua here.
I wanted to take a moment and report on an experience I had this week with a client that seriously kicked me in the behind and made me think long and hard about making sure that one's own house is in order, especially if one is a house-builder for others.
I'm sure everyone's heard the expression 'the cobbler's children have no shoes', and it describes the phenomenon that so often happens with service-oriented professions, where what you provide (and often with excellent quality) to others, you somehow fail to complete or fulfill for your own personal needs. Plumbers have leaky sinks, mechanics' cars don't run, house painters' houses are in need of a new coat, etc. On one level, this is totally understandable, because if you're in the business of doing service 'a', it's always more motivating to be doing that service for pay then doing it for free. Also, in most professions, you can get away with it.
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